Appian announced on August 26, 2025, that MagMutual, a leading provider of medical malpractice insurance, has successfully transformed its operations using Appian's AI-powered platform. MagMutual partnered with Appian and Xebia to modernize its core processes and enhance the policyholder experience.
MagMutual built a self-service quoting portal and unified underwriting and claims workflow with Appian, enabling customers to receive quotes instantly, reducing a weeks-long process to minutes. This digital portal quickly generated over $1 million in new revenue without advertising.
The insurer also accelerated its acquisitions and minimized service disruption by reducing complex policy migrations from legacy systems from three years to just one year. MagMutual further deployed Appian Process HQ to use AI to identify process bottlenecks and drive continuous improvement, achieving greater speed, transparency, and operational agility.
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