ArcBest announced on May 13, 2025, that it is piloting AI for automated calls and routing to boost productivity across its operations. This initiative leverages AI and predictive analytics to optimize delivery routes and real-time pickup scheduling.
At one service center trialing the city route optimization platform, a manager’s planning time was reduced from four hours to just 45 minutes. This significant efficiency gain frees up valuable time for direct team engagement and other critical tasks.
The implementation of AI across operations, including city route optimization and advanced dock management systems, is driving substantial productivity improvements. This technological advancement is a core part of ArcBest's strategy for operational excellence.
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