AudioCodes announced the expansion of its Live offering with a new suite of AI-powered value-added services, delivered securely and efficiently from the cloud. These new applications are designed to modernize both customer experience (CX) and employee experience (EX) within enterprises.
The services complement AudioCodes Live's existing certified voice calling services for major platforms including Microsoft Teams, Webex by Cisco, and Zoom Phone, as well as cloud voice migration services for contact center platforms like Genesys Cloud. This expansion leverages the AudioCodes Live Platform, which provides advanced service automation and AI-based monitoring and analytics tools.
This strategic move enables service providers and channel partners to differentiate their offerings and generate new revenue streams. The automated and efficient delivery of these AI-powered enterprise solutions is expected to unlock new revenue opportunities and increase margins for partners.
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