AudioCodes announced the introduction of AI Agents, a new module for its Live Hub Voice CPaaS, designed to enable enterprises to build, integrate, and run LLM-powered voice bots. This expansion aims to help organizations reduce cost-to-serve, scale elastically, and deliver consistent, 24/7 customer experiences.
The AI Agents module brings the advantages of Voice AI to existing telephony and customer-engagement systems, automating routine calls, offering instant multilingual service, and augmenting live agents in real time. Live Hub consolidates Conversational IVR, Voice AI Agents, Live-Agent Assist, and real-time translation into a single, self-service cloud platform.
This offering provides native reach across various platforms, including SIP trunks, UCaaS, CCaaS, on-premises telephony systems, WhatsApp, and WebRTC, allowing enterprises to deploy Voice AI without requiring rip-and-replace upgrades. AudioCodes' President & CEO, Shabtai Adlersberg, stated that Voice AI is becoming a material growth engine for the company, and this expansion strengthens its Voice AI line of business.
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