AudioCodes announced major new capabilities for its Meeting Insights solution, including integration with leading CRM systems such as Salesforce and Dynamics 365. These enhancements aim to bridge the gap between meeting content and CRM systems, preventing the loss of crucial insights and minimizing manual errors.
A new mobile application client has also been released, designed to facilitate the capturing and summarization of meeting information during face-to-face interactions. This expands the utility of Meeting Insights beyond online meetings, enabling comprehensive data capture across various communication channels.
By automatically capturing and analyzing meeting content and streamlining updates to CRM records, Meeting Insights enhances CRM data with rich context and insights. This AI-powered integration ensures CRM updates are based on actual conversations, allowing teams to accelerate sales cycles and improve customer satisfaction, with general availability for Salesforce integration and the mobile app expected at the beginning of Q2 2025.
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