AudioCodes announced that its Voca Conversational Interaction Center (CIC) has been Certified for Microsoft Teams for its Teams Unify integration. This certification signifies a deeper native integration with Teams Phone, enabling rapid onboarding for customers and standardized access to Microsoft Azure AI Foundry.
Built natively on Azure Communication Services since its launch, Voca CIC's agent, the Voca Worker App, is designed to behave like a native Teams client for voice handling, targeting a 99.999% service availability. This architecture allows Voca CIC to deliver modern conversational AI capabilities such as interaction summarization and sentiment analysis securely and reliably at enterprise scale.
The certification arrives shortly after Voca CIC clinched its third major accolade in two years, winning the UC Today 2025 Best Microsoft Teams Contact Center Award. This consistent industry recognition, including previous CX Today awards, validates AudioCodes' commitment to innovation and its strong position in the Microsoft Teams CX space.
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