AudioCodes announced that its Voca Conversational Interaction Center (Voca CIC) now supports Microsoft Teams Phone extensibility, a new solution for integrating Teams Phone with CCaaS applications. This enhancement provides a more seamless integration between Voca CIC and Teams Phone, ensuring standardized provisioning and streamlined customer onboarding.
The Teams Phone extensibility, powered by Azure Communication Services, enhances the reliability and efficiency of Voca CIC's integration by standardizing a fully Azure-native approach. This development is a transformational step in unifying next-generation contact center solutions with Teams communications.
This announcement, made at Enterprise Connect 2025, builds on AudioCodes' decade-long partnership with Microsoft in enterprise voice solutions. Voca CIC, which is part of the Live Platform, is available as a 30-day free trial, allowing customers to build conversational contact center flows with AI and omnichannel capabilities rapidly.
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