AudioCodes announced that its Voca Conversational Interaction Center (Voca CIC) won the 2025 CX Today Award for Best CX Deployment. This recognition was specifically for its collaboration with the University of Central Florida (UCF) in delivering a large-scale Microsoft Teams-based contact center.
The project with UCF involved consolidating over 40 helpdesks into a single, centralized contact center serving 70,000 students, demonstrating Voca CIC's scalability and reliability. UCF's Lead UC and Head Architect of Contact Centers, Keith Honaker, noted the ease and speed of deployment, saving hundreds of hours and months of planning.
AudioCodes was also honored as Highly Commended in the Best CX Partnership category for its growing collaboration with AT&T Business, providing an integrated UCaaS and CCaaS offering for Microsoft Teams. This award builds on Voca CIC's previous recognition as Best Microsoft Teams Contact Center Solution at the 2024 CX Awards, underscoring its leadership in the CX space.
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