Avantor, Inc. opened a new Centralized Service Center in Watertown, Massachusetts on November 19, 2025, expanding its network of regional support hubs in the Greater Boston area.
The new CSC delivers on‑site support, inventory management, and rapid response capabilities for Avantor’s laboratory and bioprocessing customers, cutting lead times and improving order fulfillment. By consolidating support functions, the center is expected to enhance service delivery and strengthen Avantor’s presence in a major scientific hub.
The facility is part of Avantor’s broader "Avantor Revival" initiative, which seeks to improve customer experience and operational efficiency across the company’s global network. The expansion reflects a strategic investment in service infrastructure designed to drive growth in the U.S. market and reinforce Avantor’s competitive position in the life‑sciences supply chain.
Senior Vice President and General Manager of Advanced Laboratory Services, Tola Olorunnisola, said the Watertown CSC "underscores Avantor’s commitment to advancing science through innovative service models," highlighting the company’s focus on delivering high‑value, customer‑centric solutions amid a challenging financial environment.
While Avantor has faced recent revenue declines and a net loss in Q3 2025, the new CSC represents a key operational lever in the "Avantor Revival" plan, aiming to offset headwinds with improved service efficiency and customer retention.
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