On Tuesday, September 30, 2025, Bank of America announced the launch of a generative AI platform named Ask Global Payments Solutions (AskGPS) for its Global Payments Solutions team. The platform is designed to support more than 40,000 business clients worldwide and is expected to streamline advisory interactions.
AskGPS was built in‑house and trained on over 3,200 internal documents, including product guides, term sheets and FAQs. By leveraging this knowledge base, employees can pose simple to complex client questions and receive answers within seconds, thereby reducing the time spent on routine inquiries.
The introduction of AskGPS represents a significant operational milestone for Bank of America. By automating routine advisory tasks, the bank can improve efficiency, lower support costs, and enhance client engagement—factors that may positively influence future earnings and strengthen its competitive edge in the payments market.
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