Bandwidth Inc. announced a customer success story with Pennymac, a major U.S. mortgage lender, highlighting substantial operational improvements. By migrating its communications to Bandwidth's cloud platform, Pennymac achieved over 50% in annual telecom savings. This migration also significantly accelerated loan processing times, enhancing overall efficiency.
Pennymac gained advanced capabilities through Bandwidth's platform, including sophisticated call routing, conversational AI, and pre-built integrations with leading marketplace technologies. The ability to leverage rich metadata from IP voice calls improved customer experience and provided new performance analytics.
The partnership also bolstered Pennymac's compliance efforts in a highly regulated industry, automating critical TCPA compliance checks for outbound calls. This ensures adherence to regulations regarding the National Do Not Call Registry and calling hours, mitigating risk and supporting business operations.
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