Blackbaud announced a wide range of innovations at its annual technology conference, bbcon 2024, held in Seattle, Washington. These innovations include new AI-powered solutions, enhanced functionality for its core fundraising product, and integrated payments experiences designed to help organizations raise and save more. The company also highlighted greater connection between financial workflows and increased flexibility for customers to extend their Blackbaud software.
Key product updates showcased at the conference included plans for a reimagined user experience for Blackbaud Raiser's Edge NXT, with all critical end-to-end workflows and enhanced functionality in a single, unified view expected by the end of 2025. The 'Intelligence for Good' AI strategy was emphasized, with predictive AI already adopted by over 5,000 Raiser's Edge NXT customers to identify billions in untapped giving potential, and generative AI features to streamline communications.
Further advancements included the integration of core Financial Edge NXT capabilities into a unified view by Q1 2025, and the introduction of Payment Assist, a new transactional product aimed at monetizing accounts payables and eliminating checks. These developments underscore Blackbaud's commitment to leveraging technology to improve customer efficiency and unlock new revenue streams within the social impact sector.
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