Frost Bank has achieved the highest ranking for retail banking customer satisfaction in Texas for the 16th consecutive year, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study. This consistent recognition underscores the bank's commitment to customer service excellence.
The bank received an overall satisfaction index score of 745, which is 68 points higher than the Texas region average. Frost also ranked first in six out of the seven dimensions evaluated in the study, including trust, people, account offerings, banking flexibility, saving time and money, and digital channels.
Frost Chairman and CEO Phil Green stated that these results demonstrate the company's commitment to creating strong customer relationships through top-quality service and high ethical standards, even amidst growth. The J.D. Power study is recognized as the leading survey of consumer banking satisfaction in the United States.
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