Conduent Incorporated opened a new AI Experience Center at its Florham Park, New Jersey headquarters on January 13, 2026, creating a dedicated space where clients can interact with the company’s generative‑AI solutions across its commercial, transportation and government businesses. The center showcases demos of fraud‑detection algorithms, automated document processing, and customer‑experience tools that leverage Azure OpenAI services.
The launch is part of Conduent’s broader strategy to embed generative AI into its service portfolio. In partnership with Microsoft, the company has been deploying Azure OpenAI to accelerate innovation in areas such as healthcare claims processing and fraud mitigation. The center is intended to demonstrate tangible, real‑world pilots and measurable outcomes—improved efficiency, higher accuracy and cost savings—that the company claims will translate into margin expansion and revenue growth.
Conduent is currently navigating significant financial headwinds: its stock has traded near $2.03, down almost 48% over the past year, and revenue fell 12.45% year‑over‑year. The AI Experience Center is positioned as a strategic response to these challenges, with the expectation that AI‑driven efficiencies will help the company regain profitability and attract new business. Management has emphasized that the center will deliver “real pilots, real implementations, real results,” underscoring a focus on execution rather than hype.
CEO Cliff Skelton said the company has been applying advanced technologies for two decades and that the new center “demonstrates to our clients our innovative portfolio and how these solutions enable us to achieve higher levels of value, performance and personalized experience.” Microsoft’s Chad Kammeraad added that the partnership “helps commercial, transportation and government clients unlock new possibilities and deliver transformative outcomes.” Conduent’s VP of corporate strategy Nitin Jain highlighted the company’s long‑standing commitment to using AI to improve experience, efficiency and quality for clients and millions of people each day.
Segment‑level impact is expected to be uneven. The commercial segment, which includes data‑center and cloud‑based AI deployments, is anticipated to drive the most rapid adoption, while the transportation and government segments will benefit from tailored fraud‑detection and document‑automation solutions. Conduent’s Q1 2025 Adjusted EBITDA margin rose to 4.9% from 4.0% in Q4 2024, reflecting early gains from AI initiatives; the company believes the new center will accelerate that trend and support margin expansion across all segments.
A recent data breach that affected more than 10.5 million individuals and is projected to cost the company $25 million by Q1 2026 underscores the importance of robust AI‑driven security and compliance solutions. The AI Experience Center will also serve as a testing ground for enhanced data‑protection tools, positioning Conduent to mitigate future risks and restore client confidence.
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