Salesforce CEO Marc Benioff announced that artificial intelligence currently accounts for approximately 30% to 50% of the company's internal work, highlighting a significant acceleration in automating workloads. He noted that Salesforce has achieved about 93% accuracy with this technology, which he described as 'pretty good' but acknowledged that 100% accuracy is not realistic.
Benioff characterized the rise of AI in the workforce as a 'digital labor revolution,' emphasizing that employees can now move on to higher-value work as AI handles routine tasks. This internal adoption of AI has also influenced workforce adjustments, with Salesforce cutting over 1,000 positions earlier this year as it restructured around AI.
The CEO asserted that Salesforce's high accuracy levels are due to its extensive data and metadata, which provide a superior foundation for building AI models compared to other vendors. This internal success with AI underscores the company's commitment to its Agentforce platform and its vision for transforming enterprise productivity.
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