Salesforce reported weaker-than-expected quarterly revenue for its fiscal fourth quarter ended January 31, and issued a fiscal 2026 revenue forecast that fell short of Wall Street expectations. Total revenue increased 7.6% from a year ago, with subscription and support revenue for service at $2.33 billion and sales at $2.13 billion, both trailing analyst consensus.
The company's guidance for fiscal 2026 projects revenue between $40.5 billion and $40.9 billion, below the LSEG consensus of $41.35 billion. Adjusted earnings per share for FY26 are targeted at $11.09 to $11.17, also slightly below expectations. This downbeat forecast was attributed in part to slower adoption of its AI agent platform, raising questions about the pace of AI monetization.
Despite the guidance challenges, Salesforce highlighted progress with Agentforce, noting the introduction of its second-generation AI agent technology during the quarter and the completion of over 3,000 paid deals since October. Agentforce has handled 380,000 conversations on the company's help website, with only 2% requiring human intervention. However, management indicated Agentforce would make only a modest contribution to revenue in fiscal 2026, with a larger effect expected in fiscal 2027.
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