Cerence Inc. announced an expanded collaboration with its partner and distributor, Code Factory, to introduce VoiceTopping, a new solution bringing conversational AI to self-service kiosks. This marks a strategic step for Cerence AI into new markets beyond automotive.
VoiceTopping integrates embedded voice technology into existing kiosks, enabling users to interact naturally by speaking and hearing responses from on-screen information. The solution leverages Cerence's conversational AI, including core voice technologies and speech enhancement, to simplify interactions in noisy environments.
This expansion targets various industries such as restaurants, retail, healthcare, transportation, banking, and entertainment. The touchless nature of VoiceTopping also offers enhanced accessibility and helps meet evolving regulatory compliance, such as the European Accessibility Act.
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