CSG announced on January 26, 2025, that it is actively assisting with an investigation into a data breach experienced by one of its UK connectivity customers. The company learned on January 21, 2025, that an external party gained unauthorized access to a single provider’s data residing on a CSG platform.
CSG stated that it has no evidence indicating its technologies and systems were compromised or that CSG was the direct cause of the unauthorized access. The company provided immediate containment measures and is fully supporting its affected customer.
CSG emphasized its commitment to data security and stated that it takes all security matters seriously. The company will continue to work to keep customer and consumer data safe, despite the incident occurring on a customer's data within its platform.
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