Cognizant Technology Solutions announced a strategic partnership with Merchants Fleet, a leading fleet‑management and leasing provider that manages more than $2 billion in assets under management, to modernize the client’s sales, fleet operations, and customer‑service processes through advanced generative‑AI and predictive‑analytics capabilities.
The collaboration will deploy Cognizant’s AI‑builder platform to streamline billing, repair turnaround, and vehicle‑performance visibility, building on an existing relationship with Merchants Fleet’s IT team and leveraging the company’s “transaction‑first” approach to accelerate development cycles.
Matt Dyer, CEO and President of Merchants Fleet, said the partnership “plays an important role in driving value for our clients and for Merchants Fleet, leveraging Cognizant’s experience to improve processes and elevate the client experience.”
Vijay Narayan, Executive Vice President at Cognizant, added that the partnership “aims to set a new benchmark for operational excellence in fleet management by combining advanced technology, AI‑driven insights, and scalable solutions.”
This deal represents a significant customer win for Cognizant, expanding its footprint in the fleet‑management sector and demonstrating the commercial value of its AI‑builder platform. The partnership is expected to enhance operational efficiency for Merchants Fleet’s clients and reinforce Cognizant’s strategy of delivering AI‑enabled solutions across new business domains.
The partnership aligns with the broader industry trend of modernizing legacy systems and adopting AI for predictive maintenance, forecasting, and customer‑experience optimization within the fleet‑management industry, positioning both companies to capture growth in a rapidly evolving market.
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