Crexendo announced the launch of CAIRO, its AI Receptionist and Orchestrator, a new intelligent phone agent that greets, routes, and assists callers on its NetSapiens cloud communications platform. The system is designed to operate 24/7, providing a human‑like experience that eliminates missed calls and automates front‑desk functions for small and mid‑market customers.
CAIRO is integrated directly into the NetSapiens platform, allowing resellers and service providers to add a high‑margin, value‑added service to their existing session‑based pricing model. By embedding AI into the core platform, Crexendo can monetize the technology through usage fees while keeping the cost of delivery low, a key driver of the company’s 40‑50% target for average revenue per account growth.
The launch targets a sizable market opportunity: roughly 40% of U.S. businesses still rely on premise‑based equipment. CAIRO’s ability to replace or augment legacy call handling is expected to accelerate adoption of Crexendo’s cloud platform among these customers, who represent a significant portion of the company’s 7 million end‑user base and 240 software‑subscriber customers worldwide.
Competitive differentiation is a core part of CAIRO’s value proposition. Unlike the generic AI receptionist solutions offered by larger incumbents such as Cisco and Microsoft, CAIRO delivers a human‑like, always‑on experience that can be orchestrated across multiple channels through Crexendo’s open APIs. The combination of advanced AI, session‑based pricing, and deep integration with the NetSapiens platform gives Crexendo a distinct advantage in the crowded cloud communications market.
Management emphasized the strategic importance of the launch. CEO Jeff Korn noted that “voice remains one of the most critical and preferred channels for customer interaction,” and highlighted CAIRO as a key milestone in the company’s broader AI roadmap, which already includes Voice AI Studio and Contact Center AI powered by ChatGPT.
While the product launch does not immediately impact quarterly earnings, it positions Crexendo to increase its high‑margin service mix, drive higher average revenue per account, and strengthen its competitive stance against larger rivals. The introduction of CAIRO is therefore a significant step in the company’s AI‑driven growth strategy.
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