Fibernow, a leading fiber broadband provider backed by DigitalBridge Group, Inc., announced on September 25, 2025, that it has implemented a series of strategic enhancements to its customer service operations. These improvements aim to align its customer experience with its best-in-class fiber technology.
Over the past year, Fibernow has strengthened its customer service platform through key initiatives, including partnering with a local outsourcing provider to establish an onshore support center. This move is designed to provide more responsive and localized assistance to its customers.
Additionally, Fibernow has deployed new customer relationship management (CRM) tools to streamline interactions and improve service delivery. These enhancements are expected to boost customer satisfaction and retention, contributing to the overall growth and stability of the DigitalBridge-backed company.
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