Opengear, a Digi International company, announced on June 9, 2025, a major transformation in its support model for network infrastructure. Beginning this month, every new Opengear appliance will ship with five years of built-in hardware coverage and inclusive SLA-backed support.
This shift aims to provide customers with peace of mind through smarter coverage and flexible service options, simplifying the ownership experience. The integrated support platform is designed to help IT leaders plan more confidently and reduce risk.
The new model takes the guesswork out of ownership and scales with operational needs, addressing the constant pressure on infrastructure to deliver uptime. This move enhances Opengear's value proposition and strengthens its commitment to network resilience.
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