Panasonic Corporation Living Appliances and Solutions Company is leveraging Domo’s AI and Data Products platform to transform its digital customer support and product innovation efforts. Since adopting Domo, Panasonic has dramatically enhanced its web-based support services and streamlined data processes.
The implementation of Domo led to the elimination of 180 hours of monthly manual data aggregation, freeing up valuable team resources. Panasonic also saw a 30-fold increase in FAQ usage compared to phone inquiries, significantly improving customer self-service and satisfaction.
As a result of using Domo, Panasonic reclaimed and maintained the #1 ranking in the home appliance category’s Digital Support Rankings for six consecutive years. Real-time customer insights from social media have further enabled Panasonic to drive the development of popular consumer products closely aligned with customer needs.
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