The Italian competition authority (AGCM) announced that it has closed its investigation into Eni Plenitude, the company’s renewable‑energy and retail arm, with no further action required. The decision, released in the authority’s weekly bulletin on December 15, 2025, ends a regulatory inquiry that had been underway for several months.
The probe was launched in March 2025 after a wave of customer complaints surfaced between May and September 2024. Customers alleged that their gas and electricity contracts were renewed with altered terms and conditions without prior notice, and that the company failed to provide adequate communication about the changes. The AGCM examined whether these practices constituted unfair commercial conduct under Italian competition law.
Under the terms of the closure, Eni Plenitude has agreed to strengthen its communication processes for contract renewals—using email, SMS, and registered letters—and to compensate affected customers. The company estimates that 90,000 to 110,000 customers will receive compensation, with a projected cost of €2 million to €6 million. The AGCM found no evidence of wrongdoing beyond the remedial commitments, and therefore no enforcement action will be taken.
Plenitude’s financial performance in 2024 saw revenue decline by €10,178 million, while net income rose by €315 million, reflecting a shift in the company’s mix toward higher‑margin renewable and retail activities. The subsidiary serves roughly 8 million retail customers and operates 1.1 GW of installed renewable capacity as of September 2025. Management has set a target of 8 GW by 2027 and 15 GW by 2030, positioning the unit for significant growth in Italy’s expanding green energy market.
The closure removes a lingering regulatory uncertainty that could have impacted Plenitude’s expansion plans and customer relations. By addressing the AGCM’s concerns and committing to transparent communication, the company mitigates potential reputational damage and avoids the financial and operational disruptions that enforcement action could have caused. The outcome also signals to investors that the company’s compliance framework is robust enough to resolve regulatory challenges without costly penalties.
Eni Plenitude’s management has denied any wrongdoing and expressed willingness to cooperate fully with the investigation. The company’s statement emphasized its commitment to customer service and regulatory compliance, underscoring that the remedial measures are part of a broader strategy to enhance transparency and trust with its customer base.
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