eGain announced its financial results for the second quarter of fiscal year 2025, ended December 31, 2024, reporting total revenue of $22.4 million. This represents a 6% decrease compared to $23.8 million in the same period of the prior fiscal year. SaaS revenue decreased by 4% year-over-year to $20.8 million, while professional services revenue saw a more significant decrease of 29% to $1.6 million.
Despite the overall revenue decline, annual recurring revenue (ARR) from AI Knowledge Hub customers increased by 17% year-over-year and 5% sequentially. GAAP net income for the quarter was $0.6 million, or $0.02 per share, down from $1.5 million, or $0.05 per share, in the prior year. Non-GAAP net income was $1.2 million, or $0.04 per share, compared to $2.4 million, or $0.08 per share, in the prior year.
For the third quarter of fiscal 2025, eGain expects total revenue between $20.5 million and $21.0 million. The company revised its full fiscal year 2025 total revenue guidance downward to a range of $87.0 million to $88.0 million, from the previous range of $88.0 million to $90.0 million. GAAP net income guidance for the full year remained unchanged at $1.0 million to $2.0 million, or $0.03 to $0.07 per share.
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