eGain secured a contract with Achmea to deploy its AI Knowledge Hub and AI Agent platform to 21,000 users across the insurer’s portfolio, including 8,225 contact‑center agents and 12,750 enterprise users. The deployment will integrate more than 26,000 documents into a single, trusted knowledge base that spans Achmea’s key brands—Centraal Beheer, Interpolis and Zilveren Kruis.
The deal expands eGain’s AI footprint in Europe and reinforces its strategic pivot from legacy messaging products to an AI‑centric knowledge infrastructure. By winning a high‑volume customer in a large financial‑services group, eGain positions itself as a trusted partner for enterprises that are accelerating digital transformation.
For Achmea, the partnership supports its “Digital Insurer” strategy by providing a single source of truth that powers both human agents and AI systems. The unified platform is expected to improve agent productivity and customer experience across the insurer’s multi‑brand portfolio.
eGain’s recent earnings show mixed performance: revenue fell 6% year‑over‑year in Q3 FY2025, but AI Knowledge Hub ARR grew 23% in Q1 FY2026. The company lowered full‑year 2025 revenue guidance to $88.0‑$88.5 million, reflecting a cautious outlook amid market softness, while raising GAAP net‑income guidance. The Achmea contract adds a high‑volume customer that could offset revenue softness and support future growth.
The AI knowledge‑management market remains competitive, with rivals such as SAP, Oracle and ServiceNow. eGain’s focus on AI‑centric solutions and its ability to secure large enterprise contracts give it a competitive edge, especially as insurers accelerate digital transformation.
CEO Ashu Roy said, “Achmea’s vision to become a Digital Insurer requires enterprise‑wide access to trusted, governed knowledge that can power both human agents and AI systems. Our unified AI Knowledge Hub with AI Agent delivers exactly what they need, and we are proud to partner with Achmea to support their digital transformation journey.” The partnership signals eGain’s continued commitment to AI innovation and its strategy to capture market share in the emerging knowledge‑as‑a‑service space.
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