Vonage, a subsidiary of Telefonaktiebolaget LM Ericsson, announced on October 24, 2025 that it had unveiled a new AI‑powered contact‑center solution at Dreamforce 2025. The launch integrates Vonage Contact Center with Vonage Network APIs for Salesforce Agentforce 360, enabling real‑time network insights and automated customer verification within the contact‑center workflow.
The new solution, dubbed Vonage Agentforce Identity Insights and Fraud Detection, delivers real‑time fraud detection and customer verification tools that operate invisibly to the user, significantly enhancing fraud protection for businesses. It also incorporates AI‑driven voice capabilities, positioning the platform to meet the growing demand for voice‑enabled AI in contact‑center environments.
Vonage received the Salesforce 2025 Partner Innovation Award for the third consecutive year and is recognized as the top‑rated Salesforce partner on the AppExchange, underscoring the strategic importance of this launch for Ericsson’s broader network‑API ecosystem.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.