EXL announced on November 19, 2024, it has been awarded a contract to manage the service desk operations for the Data Communications Company (DCC) in the UK. This role involves overseeing incidents related to smart meter infrastructure and handling issues from smart meters or consumer switching between energy suppliers.
EXL will leverage its data analytics and AI capabilities to identify patterns, predict potential problems, and optimize resolution processes for the DCC. This data-driven approach aims to streamline issue categorization and resolution, enhancing the network's resilience and responsiveness.
The collaboration is set to enhance DCC’s operational capacity and support the UK’s net-zero targets by facilitating smoother energy consumer switching and seamless smart data accessibility. This agreement reflects EXL's commitment to innovation in the energy sector and its ability to reduce operational costs and enhance user experience.
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