J.D. Power recognized Fifth Third Bank as America's best mobile banking app experience among regional banks in its 2025 U.S. Banking Mobile App Satisfaction Study. Study respondents also rated Fifth Third as No. 1 for Visual Appeal.
This recognition highlights the success of Fifth Third's digital teams in delivering seamless, high-quality experiences for its customers. The bank launched its next-generation mobile app in 2022, and it is now used by over 2.4 million users monthly for everyday banking.
Fifth Third's mobile app offers features such as early access to pay, real-time person-to-person payments, a streamlined onboarding experience, SmartShield® security, and instant card controls. The bank implemented hundreds of app enhancements in 2024, reinforcing its commitment to intelligent and user-centric digital banking.
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