Five9, Inc. announced that Amit Mathradas will become its chief executive officer, effective February 2, 2026. Mathradas joins the company after a decade of leading AI‑centric product innovation at Nintex, where he built an agentic business‑orchestration platform, and after driving Avalara’s revenue growth by more than 250% before its $8.4 billion acquisition by Vista Equity Partners. The appointment follows the departure of long‑time CEO Mike Burkland, who will remain on Five9’s board and work closely with Mathradas to ensure a seamless transition.
Burkland’s continued presence on the board underscores Five9’s commitment to continuity. In a statement, Burkland said, “I am thrilled to welcome Amit as the next CEO of Five9. His deep expertise in product innovation, AI, and operational excellence at scale makes him ideally suited to lead the Company into its next chapter.” Robert Zollars, lead independent director, added that Burkland’s 18‑year tenure has been instrumental in scaling the company from $10 million to over $1 billion in annual revenue, and that the board is confident in the new leadership team.
Five9’s recent financial results provide context for the leadership change. In Q3 2025, the company generated $285.8 million in revenue, up 8.2% year‑over‑year, and posted a non‑GAAP EPS of $0.78, beating the consensus estimate of $0.73 by $0.05 (a 6.5% beat). The earnings beat was driven by disciplined cost management and a favorable mix shift toward higher‑margin AI‑enabled contracts. Full‑year 2024 revenue surpassed $1 billion, growing 14.4% YoY, while adjusted EBITDA margin expanded to 25% in Q3 2025, reflecting operational leverage as the AI platform scales.
The company’s AI strategy is a central pillar of its growth plan. Enterprise AI revenue grew 41% YoY in Q3 2025, and AI components were attached to virtually all new logo deals exceeding $1 million in ARR. This mix shift has lifted average selling prices and contributed to margin expansion, while the broader AI initiative positions Five9 to capture increasing demand for intelligent, cloud‑based contact‑center solutions. Management highlighted that the AI focus will accelerate customer experience innovation and deepen cross‑sell opportunities across the enterprise segment.
Five9 remains a leader in the contact‑center‑as‑a‑service (CCaaS) market, consistently ranked in Gartner’s Magic Quadrant for CCaaS. The CEO transition signals a strategic emphasis on AI to maintain that leadership position amid competition from Talkdesk, Vonage, RingCentral, and others. “The entire Board is grateful for Mike’s nearly 18 years of dedication to Five9,” said Zollars, noting that the new CEO will build on the company’s strong market standing while pursuing aggressive AI expansion.
Management emphasized confidence in the company’s trajectory. “I would like to thank Mike and the Five9 Board for placing their trust in me for this role,” said Mathradas. Investors welcomed the appointment, citing confidence in Five9’s AI strategy and the company’s solid recent performance, which together suggest a positive outlook for the next fiscal year.
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