Hyatt Expands World of Hyatt Loyalty Program with Luxury Safari Offerings in East Africa

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December 09, 2025

Hyatt Hotels Corporation has added 15 luxury safari escapes to its World of Hyatt loyalty program, allowing members to book stays at Asilia Africa’s camps in Kenya and Tanzania through Hyatt’s booking channels. The partnership gives members the ability to earn and redeem points on these high‑margin properties, creating a new fee‑based revenue stream for Hyatt.

Asilia Africa is a B Corp‑certified operator that focuses on community‑led conservation and sustainable tourism. The collaboration reinforces Hyatt’s sustainability narrative and positions the brand as a responsible travel partner in a market that increasingly values environmental stewardship.

The move fits neatly into Hyatt’s asset‑light strategy, which aims for over 90 % of earnings from management and franchise fees by 2027. By adding a high‑margin experiential offering, Hyatt can diversify its loyalty ecosystem, increase direct booking volumes, and generate additional base and incentive management fees without the capital intensity of owning new properties.

Hyatt’s Q3 2025 earnings report showed a net loss of $49 million and an EPS of –$0.51, a miss of $0.88 against analyst expectations. Management attributed the miss to softer U.S. demand and macro‑economic headwinds, while noting that the new safari partnership is part of a broader strategy to strengthen fee‑based income and offset short‑term revenue pressure. CEO Mark Hoplamazian highlighted the partnership as a “strategic win” that expands the brand’s high‑margin portfolio and aligns with the company’s long‑term growth objectives.

Investors responded positively to the announcement, with analysts noting that the partnership signals Hyatt’s commitment to high‑margin, experiential travel and its continued focus on sustainability. The move is expected to enhance member engagement, drive direct bookings, and support the company’s goal of a fee‑heavy earnings mix, which could improve resilience against cyclical demand swings.

The partnership also positions Hyatt ahead of competitors that are still building traditional hotel portfolios. By leveraging Asilia Africa’s established operations and sustainability credentials, Hyatt can offer a differentiated product to its loyalty members, potentially increasing member retention and attracting new travelers seeking responsible luxury experiences. This strategic expansion is likely to strengthen Hyatt’s competitive positioning and support its long‑term profitability goals.

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