Humana has activated Epic’s Coverage Finder and Digital Insurance Card Exchange for 800,000 Medicare Advantage members across roughly 120 health‑system partners, allowing patients to verify benefits and receive a digital insurance card directly in the Epic MyChart portal. The rollout eliminates the need for paper cards and manual data entry at the front desk, a change that is expected to cut check‑in time by up to 50 percent for participating providers.
The new tools give members instant, accurate coverage information and a single, up‑to‑date digital card that can be scanned at any Epic‑enabled facility. Providers report that the system reduces administrative paperwork, improves data accuracy, and frees staff to focus on clinical care. For members, the experience mirrors the convenience of modern banking apps, reinforcing Humana’s promise of a seamless, technology‑driven health journey.
Humana’s move aligns with a broader industry push toward interoperability and the CMS “kill the clipboard” initiative, which seeks to eliminate paper records in favor of secure, real‑time data exchange. By embedding coverage data in Epic’s ubiquitous EHR, Humana is positioning itself to capture the growing demand for digital engagement among seniors and to differentiate its Medicare Advantage plans in a highly competitive market.
George Renaudin, Humana’s President of Insurance, said the activation “is a step toward a more connected, efficient healthcare system that puts people first.” Epic’s Alan Hutchison added that the tools have already helped more than a million patients reduce front‑desk wait times, while provider partner Imran A. Andrabi noted the system’s role in smoothing check‑in and improving patient flow at Froedtert ThedaCare.
The partnership builds on Humana’s history with Epic, including earlier integrations of Humana’s IntelligentRx benefit‑check tool and the use of Epic’s Payer Platform. Management expects the new capabilities to drive modest cost savings through reduced administrative labor and to support long‑term member retention by enhancing the overall experience. Humana plans to expand the rollout to additional health systems and to integrate the tools with other digital channels, such as mobile apps and telehealth portals, over the next 12 months.
By delivering a fully digital, accurate, and user‑friendly coverage verification process, Humana is not only improving operational efficiency but also strengthening its competitive position in the Medicare Advantage market, where member experience and digital readiness are becoming decisive factors for market share. The activation signals Humana’s continued commitment to leveraging technology to create a more connected, efficient healthcare ecosystem.
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