ibex announced on January 29, 2025, that its Nicaragua operations have expanded to more than 2,100 seats and are poised to surpass 2,200 employees. This growth reflects a transformative year for the business in the region.
The expansion is accompanied by strategic vertical diversification, including ongoing client expansion in the technology sector. ibex also secured new client wins in the utilities, gaming, and waste management sectors, broadening its service portfolio.
This operational growth and client diversification in Nicaragua underscore ibex's inclusive culture and its ability to deliver customer service through a combination of talent, training, and technology. The company's success in the region contributes to its global leadership in business process outsourcing.
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