ibex announced a strategic partnership with Parloa on October 9, 2024, to integrate the latest Generative AI (GenAI) capabilities into its Wave iX solutions. This collaboration aims to enable the next generation of AI and agent-assisted customer experience (CX) solutions.
The partnership will leverage Parloa’s AMP platform to facilitate more personalized and engaging customer and brand interactions at scale. This move aligns with ibex's focus on deploying advanced AI to transform customer service delivery.
This strategic alliance is expected to strengthen ibex's technological edge in the AI-powered CX market. It underscores the company's commitment to innovation and its strategy to redefine customer experience through cutting-edge technology.
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