ibex announced the launch of its Wave iX AI Virtual Agent on October 29, 2024, a new sophisticated AI solution designed to set a new standard for AI-powered customer support. This virtual agent enables seamless and scalable automated customer and brand interactions.
The Wave iX AI Virtual Agent provides AI-driven voice and text conversations that are customized to align with a brand’s persona and specific business needs. It is designed to autonomously handle routine inquiries while featuring a smooth escalation process to human agents for more complex issues.
This new offering is a key component of ibex's proprietary Wave iX technology platform, which integrates innovative AI-powered solutions with its CX capabilities. The virtual agent offers true omnichannel and multilanguage support, allowing businesses to communicate with customers across any platform in their preferred language.
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