ibex announced on October 31, 2024, that its Wave iX Translate solution earned the 2024 Generative AI Product of the Year Award. The award was presented by TMC and Generative AI Expo, recognizing its contribution to improving customer experience.
Wave iX Translate is an AI-powered solution that facilitates real-time, two-way conversation in over 150 languages for both agents and customers. This technology translates spoken or typed language in real-time, significantly enhancing communication efficiency.
This recognition validates ibex's leadership in reshaping the customer experience landscape with innovative AI solutions. The company states that Wave iX Translate is "100% accretive to revenue and profitability" as it displaces older third-party language translation services.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.