Infosys unveiled its AI‑First Global Capability Center (GCC) Model on November 17 2025, announcing a framework designed to turn client GCCs into AI‑powered innovation hubs. The launch marks a strategic shift toward embedding artificial intelligence across the entire GCC lifecycle, from initial setup to ongoing operational readiness.
The model integrates three core components. Infosys Agentic Foundry provides a platform for building and scaling reliable AI agents; EdgeVerve AI Next offers an enterprise‑scale environment for running applied and agentic AI; and Infosys Topaz™ embeds AI‑first services throughout the GCC journey. Together, they deliver an end‑to‑end solution that supports rapid deployment of production‑grade AI agents, enabling clients to accelerate product development, automate contract management, and enhance customer experience.
Infosys has already deployed the model in more than 100 engagements, including dedicated GCCs for Lufthansa Systems, zooplus, and Danske Bank. In these cases, AI agents have shortened product development cycles by up to 30 %, automated routine contract reviews, and delivered personalized customer interactions, demonstrating tangible productivity gains and new revenue streams for clients.
The launch signals Infosys’ commitment to an AI‑first strategy and positions the company to capture a larger share of the growing digital‑transformation market. By turning GCCs into strategic innovation hubs, Infosys can deepen client relationships, create recurring AI‑based services, and differentiate itself from competitors such as TCS, Wipro, and HCLTech, who are also investing heavily in AI.
Satish H.C., EVP and Chief Delivery Officer, emphasized that the AI‑First GCC Model “offers speed, scale, and strategic depth essential for the next wave of enterprise transformation.” The model’s modular architecture allows clients to adopt AI capabilities incrementally, reducing upfront investment and accelerating time‑to‑value.
While the announcement does not include financial results, the strategic focus on AI and GCC transformation aligns with Infosys’ broader growth trajectory, which has seen consistent revenue and margin expansion driven by high‑margin AI and cloud services. The new model is expected to reinforce this trend by creating new revenue streams from AI‑enabled services and by improving operational efficiency across client GCCs.
Stefanie Neumann, CEO of Lufthansa Systems, noted that the collaboration “has been a pivotal step in our digital transformation journey.” The model’s ability to embed AI across the GCC lifecycle positions Infosys to capture higher‑margin work and deepen long‑term client engagements, potentially becoming a key differentiator in a crowded services market.
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