Jack in the Box announced that it has finished a 15‑month rollout of Qu’s unified commerce platform in all 2,135 of its restaurants, completing the modernization in late December 2025. The new system replaces a legacy point‑of‑sale that limited digital ordering and slowed menu updates, allowing the chain to process orders from drive‑thru, kiosk, counter, app, and delivery channels on a single data backbone.
The modernization is a key enabler for the company’s goal of reaching 20 % of total revenue from digital sales by 2026. Digital sales were 12 % of revenue in April 2024 and are projected to hit the target ahead of schedule, driven by stronger demand for mobile ordering and the expanded kiosk footprint. The unified platform also reduces outages and shortens staff training time, improving operational stability across the network.
Jack’s CEO Lance Tucker said the company will use 2026 as a “rebuilding year,” focusing on tightening operations and accelerating the digital transformation. CFO Dawn Hooper highlighted the excitement around the new kiosk rollout, while CTO Doug Cook emphasized the importance of owning the technology stack to control the customer experience and gain a competitive edge.
The POS upgrade is part of the broader “Jack on Track” transformation, which also includes closing underperforming stores, selling the Del Taco brand, and streamlining real‑estate holdings. These moves are intended to sharpen the core brand and free capital for future growth.
Investors responded positively to the completion of the modernization, citing the progress toward the 20 % digital sales target and the operational efficiencies the new platform delivers.
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