Aurora Mobile Limited announced on April 29, 2025, that its subsidiary SendCloud provided seamless customer communication for DHgate during its unprecedented user surge in the U.S. market. This surge propelled DHgate to the #2 spot on the U.S. App Store Free iPhone Apps Ranking.
As DHgate experienced a massive influx of users, SendCloud, an email solution provider, played a critical role in maintaining stable customer communication. Leveraging SendCloud’s robust API integration, DHgate achieved a 99% email delivery rate and a 95% open rate for its transactional emails.
These achievements allowed DHgate to effectively nurture its expanding customer relationships, build loyalty, and drive sustainable growth. SendCloud's reliable email infrastructure also supports EngageLab’s omnichannel solutions, further empowering businesses with advanced customer engagement platforms tailored for global e-commerce challenges.
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