Kyndryl Modernizes Virginia DMV's IT Systems for Enhanced Customer Experience

KD
November 02, 2025

Kyndryl announced its collaboration with the Virginia Department of Motor Vehicles (DMV) to modernize its IT systems, aiming to speed up and improve the processing of over 200,000 transactions daily. This initiative involves replacing the DMV's Citizen Services Solution (CSS) with a cloud-native architecture.

The project will migrate and update critical applications from a mainframe system to a more modern and flexible cloud infrastructure on Microsoft Azure. The new system, called MAX, will be used by internet users and DMV employees across Virginia, interfacing with other agencies.

James Rutledge, President, Kyndryl U.S., stated that this modernization underscores Virginia's focus on delivering streamlined, technology-driven services that reduce costs and improve outcomes. Kyndryl's work will enhance efficiency, security, and accessibility, providing a better experience for residents and maximizing public resources.

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