Precision Marshall Steel, a Live Ventures subsidiary, achieved a 99.98% same‑day shipment rate for orders placed by 5:00 p.m. Central Time and unveiled a 24/7 customer portal that gives distributors real‑time access to account information, order history, and shipping documents. The milestone represents a dramatic improvement over the company’s prior‑period rate of roughly 95%, a jump that eliminates the last major bottleneck in the distribution chain and allows distributors to meet their own customers’ production schedules without costly downtime.
The near‑perfect delivery performance is the result of a focused investment in inventory management, warehouse automation, and a new same‑day shipment standard that was rolled out across all fulfillment centers. By tightening inventory controls and leveraging data‑driven routing, Precision Marshall reduced the average time from order receipt to shipment from 48 hours to under 12 hours. The improvement not only boosts distributor confidence but also positions the company to capture a larger share of the high‑margin tool‑steel market where speed is a key differentiator.
The portal launch is a key component of Live Ventures’ broader modernization playbook, which has invested more than $50 million in technology upgrades across its portfolio since 2020. The portal’s features—real‑time inventory visibility, automated order status updates, and electronic shipping documents—have already seen a 60% adoption rate among the company’s top 30 distributors within the first month. This rapid uptake signals that the platform is meeting a critical customer need for transparency and efficiency, and it lays the groundwork for future data‑driven initiatives such as predictive demand planning and AI‑powered pricing optimization.
In a market dominated by a handful of large distributors, Precision Marshall’s operational gains give it a competitive edge over rivals such as Fastenal and Grainger. The ability to guarantee same‑day delivery on a near‑perfect basis differentiates the company in a space where customers are willing to pay a premium for reliability. Analysts note that this advantage could translate into incremental revenue growth, even as the broader steel manufacturing segment reported a decline in Q3 2025 revenue due to weaker demand in certain industrial sectors.
Financially, the operational improvements are expected to strengthen customer retention and generate incremental revenue. While Live Ventures’ steel segment saw a year‑over‑year revenue decline in Q3 2025, the segment’s gross margin improved by 1.2 percentage points, largely driven by higher‑margin tool‑steel sales and the efficiencies realized at Precision Marshall. Management projects that the portal and shipment enhancements will contribute to a 3–5% lift in customer order volume over the next 12 months, supporting the company’s goal of margin resilience through operational excellence.
Jon Isaac, President and CEO of Live Ventures, said the achievement “illustrates how our buy‑build‑hold strategy delivers tangible value.” Tom Sedlak, CEO of Precision Marshall, added, “Investing in our portal and tightening our inventory practices has given distributors confidence that when they order from us, the highest quality steel simply shows up on time.” These comments underscore the company’s focus on customer‑centric innovation and disciplined execution.
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