LivePerson (NASDAQ: LPSN) announced its inclusion in the 2025 Gartner 'Competitive Landscape: Digital Customer Service' report. Gartner's findings indicate that vendors in the CCaaS, CRM CEC, and DCS markets are innovating to support evolving customer engagement needs, such as conversation orchestration and channel-less experiences.
CEO John Sabino stated that LivePerson's connected experience platform is built for this future, providing an open platform that empowers brands to automate, personalize, and scale engagement across all digital touchpoints. This strategy allows enterprises to integrate with existing CRM and CCaaS systems, avoiding costly 'rip-and-replace' overhauls.
LivePerson believes its recent innovations in AI agents and synthetic customers position it as a strategic partner for transformation. The company focuses on delivering tangible business results, including measurable ROI, efficiency improvements, and enhanced customer satisfaction, aligning with key market trends identified by Gartner.
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