LivePerson, Inc. (NASDAQ: LPSN) announced its financial results for the fourth quarter ended December 31, 2024, with total revenue reaching $73.2 million. This figure, while representing a 23.3% decrease year-over-year due to customer cancellations and downsells, exceeded the high end of the company's guidance range.
The company reported Adjusted EBITDA of $8.1 million for Q4 2024, also above the high end of its guidance, compared to $3.7 million in Q4 2023. Net loss for the quarter was $112.1 million, or $1.27 per share. For the full year 2024, total revenue was $312.47 million, and Adjusted EBITDA was $21.9 million.
LivePerson signed 39 deals in Q4, including 9 new customers, and saw its trailing-twelve-months average revenue per enterprise and mid-market customer (ARPC) increase by 2.5% to $625,000. For the first quarter of 2025, the company expects total revenue between $63 million and $65 million, and Adjusted EBITDA between $(3) million and $(1) million. Full-year 2025 revenue is projected to be between $240 million and $255 million, with Adjusted EBITDA expected to range from $(14) million to $0 million.
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