LivePerson (NASDAQ: LPSN) announced the launch of new and enhanced AI tools designed to boost agent productivity, increase customer satisfaction, and measure the return on investment of AI-powered customer conversations. These innovative solutions are set to debut on October 23, 2024, during the company's Spark series event.
The new capabilities include an agent command center that unifies voice and messaging interactions, alongside enhanced analytics dashboards for comprehensive conversation data insights. These tools are built upon decades of LivePerson's expertise and informed by billions of real customer interactions with top global brands.
CEO John Sabino emphasized that these latest product innovations focus on essential AI tools needed to connect and measure experiences across voice and messaging channels. The goal is to transform contact centers by enabling brands and human agents to gain greater control over reducing inefficiencies and delivering superior customer experiences.
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