MeridianLink, Inc. announced on July 15, 2025, the appointment of Denise Cox as its Chief Customer Officer (CCO). Cox brings over two decades of experience leading customer-facing post-sales functions and transforming customer experiences for global technology companies, including Olo, Omnicell, Cisco, and NetApp. In her new role, Cox will oversee MeridianLink’s services, support, and customer success teams.
Larry Katz, President and CEO designate of MeridianLink, stated that Cox is a passionate and experienced leader who understands how to build lasting customer relationships while enabling growth and scale. He expressed confidence that her focus on delivering exceptional customer journeys and outcomes will benefit the company's credit union and bank customers.
Cox's appointment is a strategic move to enhance customer loyalty and growth, particularly in complex, regulated industries. Her track record of scaling global teams and improving customer Net Promoter Score (NPS) is expected to strengthen MeridianLink's commitment to customer success and expand portfolio adoption.
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