monday.com Ltd. announced the full release of monday service, its AI-first Enterprise Service Management (ESM) platform, making it available to all customers. This marks monday service as the company's fourth product offering, designed to centralize and streamline workflows across IT, business, and service teams.
Since its beta launch in January 2024, monday service has facilitated the resolution of over 215,000 tickets, demonstrating its ability to deliver meaningful impact for businesses. The platform has also proven to be monday.com’s highest annual contract value product, with 70% of its ARR originating from mid-market and enterprise segments.
monday service aims to empower service teams to deliver exceptional support experiences faster through smart automations leveraging AI. It consolidates requests, incidents, projects, and business data in a single platform, enhancing efficiency without increasing resources and supporting a wide array of internal ticketing use cases.
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