Motorola Solutions announced a new AI‑enabled video security contract with The RealReal, the world’s largest online marketplace for authenticated luxury consignment. The company’s suite will be deployed across The RealReal’s warehouses and retail locations, replacing a multi‑day manual intake process with a digital workflow that automatically tracks and verifies each unique item.
The system is expected to cut The RealReal’s asset‑protection operating expenses by roughly 60%. The high‑value, one‑of‑a‑kind inventory requires a precise chain of custody; the AI platform’s ability to identify unusual motion, sound, and to locate items in real time addresses this need and reduces labor and loss costs.
This deal underscores Motorola’s strategy to extend its AI‑driven security solutions beyond public‑safety and defense markets into e‑commerce. It provides a tangible example of the company’s “Mission Critical Networks” transformation and demonstrates the versatility of its technology in a high‑margin retail sector.
Motorola’s Q4 2024 results, which included record sales of $3.0 billion and a $14.7 billion backlog, show the company has the financial strength to invest in AI. The RealReal’s Q2 2025 results, with a 14% increase in GMV to $165 million and a reduced net loss of $11 million, indicate the retailer is positioned to benefit from cost‑saving technology.
Analysts view the partnership as a positive diversification for Motorola and a strategic win for The RealReal. Scott Schoepel, Vice President of Video Security Vertical Sales, said the contract “turns video security into a driver of efficiency and profitability for The RealReal.” Greg Brown, Chairman and CEO of Motorola, highlighted the company’s confidence in its AI platform, while Robert Cormie, Vice President of Asset Protection and Facilities at The RealReal, noted the system’s importance in maintaining a precise chain of custody.
The contract positions Motorola as a leader in retail security, offers The RealReal significant operational efficiencies, and signals a broader trend of AI adoption in high‑value asset management.
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