M&T Bank Corporation announced on January 6, 2025, the appointment of Krista Phillips as its first Chief Customer Officer. In this newly created role, Phillips will lead and unify M&T's customer experience, marketing, and analytics teams.
This strategic appointment aims to enhance the bank's ability to offer outstanding customer experiences and ensure consistent brand delivery across its footprint. Phillips will leverage data and unique insights to address a comprehensive range of customer needs.
Phillips brings over 25 years of experience in the financial services industry, having previously served as Executive Vice President leading consumer credit cards and enterprise marketing at Wells Fargo. She is based in Wilmington, DE, and is a member of M&T Bank's Executive Leadership Team.
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