NCR Atleos and Kuwait Finance House (KFH) announced a partnership to deploy a hyper‑realistic conversational AI avatar named Fahad across KFH branches. The avatar will provide real‑time, personalized assistance, answer frequently asked questions, and guide customers through transactions on the kiosk, with escalation to live agents as needed.
The collaboration marks a significant expansion of Atleos’s AI‑driven service portfolio in the Middle East. Atleos has operated in the region for over a century, previously supplying ATM networks and software to KFH, but this partnership represents its first major AI‑as‑a‑service offering in the market.
KFH, the largest bank in Kuwait by market value with a market capitalization of approximately $45.04 billion USD (KWD 14.3 billion) as of November 2025, is also recognized as the second‑largest Islamic bank globally by assets. The bank will use Atleos’s AI‑driven speech analytics and automated quality‑management system to gain insights into customer interactions, improving service quality and operational efficiency.
The partnership is expected to generate new revenue streams for Atleos through AI‑as‑a‑service licensing and ongoing support, while strengthening its position as a leader in self‑service banking technology. The move signals Atleos’s commitment to expanding its footprint beyond North America and leveraging advanced AI to enhance customer experience.
The content on BeyondSPX is for informational purposes only and should not be construed as financial or investment advice. We are not financial advisors. Consult with a qualified professional before making any investment decisions. Any actions you take based on information from this site are solely at your own risk.