On October 17, 2025, ServiceNow announced that it had acquired Work4Flow Inc.’s flagship Now Assist Readiness Evaluation solution. The transaction was disclosed in a press release issued that day, marking the first time ServiceNow has purchased a partner‑developed AI readiness tool.
The Now Assist Readiness Evaluation is a diagnostic platform that assesses an organization’s preparedness to deploy AI agents, providing metrics, best‑practice recommendations, and a roadmap for accelerated adoption. By acquiring this solution, ServiceNow gains a ready‑to‑integrate capability that helps customers evaluate and prepare their environments for AI workloads.
ServiceNow will embed the solution into its Now Platform, enabling customers to conduct readiness assessments and unlock greater value from their AI investments. The acquisition aligns with ServiceNow’s AI‑first strategy and expands its agentic AI portfolio, positioning the company to accelerate AI adoption across its customer base.
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